Effective Date: December 30, 2025

Welcome to Turf Queen USA (“Turf Queen,” “we,” “us,” or “our”), a Texas-based Limited Liability Company. These Terms of Service (“Terms”) govern your access to and use of our website located at https://www.turfqueenusa.com (the “Website”), including any estimates, consultations, products, or services offered through the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Eligibility

You must be at least 18 years of age to use the Website or submit information through it.

By using the Website, you represent and warrant that you meet this requirement.

2. Use of the Website

You agree to use the Website only for lawful purposes and in compliance with all applicable laws and regulations.

You may not use the Website to engage in fraudulent, deceptive, abusive, harmful, or malicious activity.

Turf Queen USA reserves the right to restrict, suspend, or terminate access to the Website at any time, with or without notice.

3. Estimates, Orders & Services

Requests for estimates, consultations, or services submitted through the Website do not constitute a binding agreement until accepted by Turf Queen USA.

You agree to provide accurate, current, and complete information when submitting any request or form.

We reserve the right to refuse or cancel any estimate or order at our discretion, including in cases of suspected fraud, misrepresentation, pricing errors, or service availability limitations.

Prices, service offerings, and availability are subject to change without notice.

4. Payments

If you purchase products or services, you agree to provide valid and authorized payment information.

All payments are subject to approval and processing.

You are responsible for all applicable fees, taxes, and charges associated with your purchase.

5. Delivery, Installation & Scheduling

Delivery timelines, installation dates, and service schedules are estimates only and may vary due to weather, supply availability, site conditions, or other factors beyond our control.

Turf Queen USA is not responsible for delays caused by third-party carriers, suppliers, contractors, or unforeseen circumstances.

6. Cancellations, Returns & Refunds

Cancellation, return, and refund terms (if applicable) are governed by the specific agreement or policy provided at the time of purchase or service confirmation.

Custom materials, special orders, and installed products may not be eligible for cancellation, return, or refund.

Turf Queen USA reserves the right to approve or deny any cancellation or refund request in accordance with applicable policies.

7. Intellectual Property

All content on the Website—including text, graphics, images, logos, videos, designs, and software—is the property of Turf Queen USA or its licensors and is protected by U.S. and international intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any Website content without prior written consent.

8. Privacy & Data Use

Your use of the Website is governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

The Privacy Policy is a separate document and is incorporated into these Terms by reference.

Turf Queen USA does not sell personal information and does not use personal data for targeted advertising or profiling, as outlined in the Privacy Policy.

9. Disclaimer of Warranties

The Website, its content, estimates, and services are provided “as is” and “as available.”

Turf Queen USA makes no warranties, express or implied, regarding accuracy, reliability, or availability.

We do not guarantee that the Website will be uninterrupted, error-free, or secure.

10. Limitation of Liability

To the maximum extent permitted by law, Turf Queen USA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Website, products, or services.

Our total liability for any claim shall not exceed the amount paid by you for the applicable product or service.

11. Third-Party Links

The Website may contain links to third-party websites for convenience.

Turf Queen USA is not responsible for the content, policies, or practices of third-party websites.

Access to third-party sites is at your own risk.

12. Governing Law & Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Website shall be brought exclusively in the state or federal courts located in or serving Fort Worth, Texas, and you consent to such jurisdiction.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will be posted on this page with an updated Effective Date.

Continued use of the Website constitutes acceptance of the revised Terms.

14. Contact Information

For questions regarding these Terms, please contact:

Turf Queen USA
📞 1-888-230-8873
📧 [email protected]
🌐 https://www.turfqueenusa.com